Faq

What are the shipping times for your productss?

We take 24 hours to process your order and then 2 to 7 working days to deliver it to you.


Do you ship all over the world?

Yes, absolutely. We deliver worldwide but onlyfree shipping and return to Switzerland.


Where do we ship your product from?t?

Our offices and our after-sales service are locatedGeneva, inSwiss. Our international warehouse is located in Barcelona.


Do you provide product tracking / tracking information?

Yes, wait 3 days after your order and ask us via email at deline@deline.one


Some items are missing from my order, what is happening?

Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.


I received a damaged item. What can I doe?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: deline@deline.onene and we will send you a similar replacement item as soon as possible.


Where are you located?

We are located atGeneva Switzerland.


I still have not received my order. What takes so longps?

We apologize for the delay. Sometimes the shipment from our European warehouse may take longer than expected due to customs clearance. You can instead track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at: deline@deline.onene


Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in casethe appeal is made within 14 days of the date of delivery and that the product (s) concerned are not on sale. For more information, please read more onr our refund policy